Shipping and Delivery Policy

Effective Date: 30/11/2024

1. Delivery of Digital Products

  1. Downloadable Software
    • Upon successful payment, customers will receive an email containing a secure download link for the purchased software.
    • Please ensure the email address provided during checkout is accurate to facilitate prompt delivery.

  2. Activation Keys

    • Activation keys will be sent via email within 24 hours after payment confirmation.
    • If you do not receive the activation key within this period, please contact our support team at activation@urmic.org.

2. Delivery of Hardware Components

While our primary offerings are digital (We do not sell any hardware) , certain software packages may include essential hardware components which comes free with license .

  • Shipping Timeline
    • Hardware components will be dispatched within 7 business days after payment confirmation.
    • Delivery times vary based on location and shipping method selected during checkout.
  • Shipping Costs
    • Shipping fees are calculated at checkout, considering destination, shipping method, and item weight.
    • International orders may be subject to customs duties or import taxes, which are the buyer’s responsibility.
  • Delivery Address
    • Hardware will be shipped to the address provided during checkout. Please verify the accuracy of this information to prevent delays.
    • Incorrect or incomplete addresses may incur additional fees for re-shipment.
  • Tracking Information
    • Once shipped, a tracking number will be emailed to you, allowing you to monitor your order’s progress.

3. General Terms

Order Confirmation: After placing an order, a confirmation email will be sent detailing the purchased items and delivery information.

Cancellations: Digital product orders cannot be canceled once the download link or activation key has been sent. Hardware orders can be canceled before shipment; please contact us immediately at [Insert Support Email] for assistance.

Non-Delivery of Emails: If expected emails (e.g., confirmation, download link, activation key, or shipping updates) are not received, check your spam/junk folder or contact us promptly.

4. Support and Assistance

For any questions or concerns regarding shipping and delivery, please reach out to our support team:

Phone no :- +91-8000-79-7272

Email :- support@urmic.org

Office Hours :- 11:00AM to 06:00PM